JDClub9 Privacy
Policy

01 Introduction

This Privacy Policy ("Policy") sets out how JDClub9 ("we", "us", "our", or "the Platform") collects, uses, stores, shares, and protects the personal data of individuals ("you", "Member", or "User") who access or use the JDClub9 website at https://jdclub9.cam and all associated services.

JDClub9 is committed to handling your personal information with transparency, care, and in full compliance with applicable data protection legislation. We operate an online casino and sports betting platform serving Members primarily across Malaysia — including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam — and we recognise our responsibility to protect the data of every individual who trusts us with their information.

By registering a JDClub9 account, accessing the platform, or submitting any personal data to us, you acknowledge that you have read and understood this Policy, and that you consent to the collection and processing of your data as described herein. This Policy forms part of, and should be read alongside, our Terms & Conditions.

02 Definitions

In this Policy, the following terms shall have the meanings set out below:

03 Personal Data We Collect

JDClub9 collects the following categories of personal data in connection with the operation of your account and delivery of our services:

Registration & Identity Data

• Full legal name, date of birth, and gender;
• Residential address (including city — e.g., Kuala Lumpur, Penang, Shah Alam);
• Email address and mobile phone number;
• Username and encrypted password.

KYC & Verification Data

• Copy of government-issued photo identification (Malaysian MyKad, passport);
• Proof of residential address (utility bill, bank statement);
• Proof of payment method ownership (e.g., Touch 'n Go eWallet screenshot, Maybank2u account header, or equivalent for other supported methods).

Financial & Transaction Data

• Deposit and withdrawal records, including amounts, dates, and payment method references;
• Account balance history;
• Payment method identifiers (partial card numbers, e-wallet account references) for fraud prevention purposes.

Technical & Usage Data

• IP address and approximate geographic location;
• Device type, operating system, and browser type;
• Session logs, login timestamps, and platform navigation data;
• Game history, betting records, and wager amounts.

Communications Data

• Records of live chat, email, and WhatsApp interactions with our support team;
• Correspondence relating to complaints, disputes, or bonus queries.

04 How We Collect Your Data

JDClub9 collects Personal Data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal request, contact support, or respond to a promotional communication;
• Automatically — through cookies, server logs, and platform analytics tools as you use the JDClub9 website and associated mobile interface;
• From third-party payment processors — such as data returned by DuitNow, FPX, or e-wallet providers (Touch 'n Go eWallet, Boost, GrabPay) in connection with payment confirmation;
• From identity verification partners — external KYC and fraud-screening providers who assist in verifying the authenticity of submitted identity documents;
• From publicly available sources — where necessary for fraud prevention, anti-money laundering screening, or sanctions checking.

05 Purpose of Data Processing

We process your Personal Data only for the specific, legitimate purposes described in this Policy. The primary purposes for which JDClub9 processes your data are as follows:

06 Legal Basis for Processing

JDClub9 processes your Personal Data on one or more of the following legal grounds, as applicable to each processing activity:

• Contractual Necessity: Processing required to perform the contract between you and JDClub9 — including account setup, payment processing, and support services;
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including KYC verification, anti-money laundering obligations, and record-keeping mandates;
• Legitimate Interests: Processing pursued to protect the platform, detect fraud, improve our services, and ensure the security and integrity of the JDClub9 platform — where such interests are not overridden by your rights;
• Consent: Processing based on your explicit, freely given consent — principally for marketing communications and non-essential cookies. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

07 Data Sharing & Disclosure

JDClub9 does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: Malaysian payment providers — including but not limited to FPX network participants (Maybank, CIMB, Public Bank, Hong Leong), DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency network nodes — solely to facilitate deposit and withdrawal transactions;
• KYC & Identity Verification Partners: Third-party identity verification providers engaged to confirm the authenticity of documents submitted during KYC;
• Fraud Prevention Services: External fraud screening providers who process certain transaction data to detect anomalous activity;
• IT Infrastructure Providers: Cloud hosting, server, and technology infrastructure providers under strict data processing agreements;
• Regulatory and Law Enforcement Authorities: Where we are required by law, court order, or regulatory direction to disclose Member data;
• Professional Advisers: Legal counsel, auditors, and compliance consultants under appropriate confidentiality obligations;
• Business Successors: In the event of a merger, acquisition, or sale of all or part of JDClub9's business, subject to the acquirer maintaining equivalent data protection standards.

08 International Data Transfers

Some of JDClub9's third-party service providers may operate servers or infrastructure located outside Malaysia. Where your Personal Data is transferred to jurisdictions that may not provide the same level of data protection as applicable Malaysian standards, JDClub9 will take all reasonable steps to ensure that appropriate safeguards are in place.

Such safeguards may include contractual data protection clauses, standard contractual clauses, or other mechanisms sufficient to ensure that your data is protected to a standard materially equivalent to that described in this Policy.

09 Data Retention

JDClub9 retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active Account Data: Retained for the duration of your membership and for a defined period following account closure, to support dispute resolution and comply with record-keeping requirements;
• KYC & Identity Documents: Retained for a minimum of five (5) years following the closure of your account, in line with applicable anti-money laundering record-keeping standards;
• Transaction Records: Financial records relating to deposits, withdrawals, and betting activity are retained for a minimum of five (5) years after the relevant transaction;
• Support & Communications Records: Retained for a period sufficient to resolve any related disputes or regulatory queries, typically a minimum of two (2) years;
• Marketing Data: Retained until you withdraw your marketing consent, after which it will be removed from active marketing lists promptly.

Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised in a manner that prevents its reconstruction or re-identification.

10 Security Measures

JDClub9 implements a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and JDClub9 servers;
• Encrypted storage of passwords using industry-standard hashing algorithms — JDClub9 does not store plaintext passwords;
• Two-factor authentication (2FA) available for all Member accounts — we strongly recommend enabling this feature;
• Role-based access controls limiting internal staff access to Personal Data to those with a documented operational need;
• Regular security assessments, penetration testing, and vulnerability scanning of platform infrastructure;
• Documented incident response procedures for detecting, containing, and notifying affected parties in the event of a data breach.

11 Cookies & Tracking Technologies

JDClub9 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files placed on your device that allow us to recognise returning visitors, maintain session states, and collect usage analytics.

The following categories of cookies may be used on the JDClub9 platform:

• Strictly Necessary Cookies: Required for the platform to function correctly — including session management, login persistence, and security tokens. These cannot be disabled without impacting core platform functionality;
• Performance & Analytics Cookies: Used to collect aggregate information about how Members navigate the platform, which pages are visited, and where errors occur. This data is used solely to improve the user experience;
• Functional Cookies: Store your preferences — such as language settings, game history, and display options — to provide a personalised experience on return visits;
• Marketing Cookies: Used to present relevant promotional content and measure the effectiveness of our communications. These are only placed where you have provided consent.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some platform features.

12 Your Data Rights

As a Member of JDClub9, you hold the following rights in relation to your Personal Data. To exercise any of these rights, please contact our support team using the details provided in Section 15. We will respond to all valid requests within a reasonable timeframe.

13 Minors & Age Restriction

JDClub9 is a platform strictly intended for adults. No person under the age of 21 years may register an account, access any platform services, or submit any personal data to JDClub9.

We do not knowingly collect Personal Data from individuals under 21. If we become aware that Personal Data has been submitted by a person under the applicable minimum age, we will take immediate steps to close the account, delete the data, and — where applicable — return any deposited funds to the original payment source.

If you are a parent or guardian and have reason to believe that a minor in your care has registered a JDClub9 account, please contact our support team immediately via live chat or at [email protected].

14 Amendments to This Policy

JDClub9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legislation, or platform features. The effective date at the top of this page will be updated whenever a change is published.

For material changes that significantly affect how we process your Personal Data, we will endeavour to provide advance notice via your registered email address or a prominent notice on the platform. Your continued use of JDClub9 following publication of an amended Policy constitutes acceptance of the updated terms.

We encourage all Members to review this Privacy Policy periodically. Archived versions of prior policies may be requested by contacting our support team.

15 Contact Us

For any questions, requests, or concerns relating to this Privacy Policy, the personal data we hold about you, or the exercise of any of your data rights, please contact our support team through the channels below. All privacy-related communications will be treated with strict confidentiality.

For matters relating to your account eligibility, deposits, or platform usage, please also review our Terms & Conditions. For gambling-related concerns, our Responsible Gambling page provides detailed guidance and self-management tools.